- What is the diamond rule?
- Who coined the platinum rule?
- Why is the platinum rule important to customer service?
- What is the platinum rule?
- What is the bronze rule?
- Who first said the Golden Rule?
- What is the titanium rule?
- What is iron rule?
- What is the difference between the Golden Rule and the Platinum Rule?
- What is the platinum rule of customer service?
- Why is the Platinum Rule important?
- What is the silver rule of Confucianism?
What is the diamond rule?
In the “diamond rule”, you treat others as they wish YOU to treat them.
The “you” in this case is the individual “you”.
Who you are and what you bring to the conversation.
In contrast, the platinum rule would have us all treat the person we’re interacting with the same way that everyone else does..
Who coined the platinum rule?
Dr. Tony Alessandra“Do unto others as they would like done unto them.” ~The Platinum Rule. Coined by Dr. Tony Alessandra in his book, The Platinum Rule, the Platinum Rule is a different approach than the Golden Rule, which tells us to treat others the way we want to be treated.
Why is the platinum rule important to customer service?
The Platinum Rule helps you be more empathetic, basing your interactions with a customer on their perspective, rather than yours. In essence, it’s just one more way we can make sure we are giving exceptional customer service!
What is the platinum rule?
What is the Platinum Rule? … The Platinum Rule says we should do unto others the way they want us to do unto them. In other words, you have to treat people the way they want to be treated, not the way you want to be treated.
What is the bronze rule?
The Bronze Rule is a humorous book with serious messages. … A companion to the Golden Rule (“Do unto others as you would have them do unto you.”), Sisney’s Bronze Rule states: “If they are not bothering you, don’t bother them.
Who first said the Golden Rule?
The term “Golden Rule”, or “Golden law”, began to be used widely in the early 17th century in Britain by Anglican theologians and preachers; the earliest known usage is that of Anglicans Charles Gibbon and Thomas Jackson in 1604.
What is the titanium rule?
Raines and Ewing suggest the “Titanium Rule,” which means “do unto others according to their druthers” (as they would like you to do). We learn what people’s druthers are by observing them, asking questions, watching mannerisms, noticing how they are dressed, reading their cues, noticing preferences they have etc.
What is iron rule?
However, though we see it practiced more and more in our society, especially by those who would riot, burn, and loot, we are not so familiar with the “Iron Rule”. Simply stated it is “Do unto others what you would not want them to do unto you”. This is the pagan law of life and the law of the jungle.
What is the difference between the Golden Rule and the Platinum Rule?
The Golden Rule states that you should treat others the way that you would want to be treated, while the Platinum Rule shifts the focus a bit and says that you should treat others the way that they want to be treated.
What is the platinum rule of customer service?
The platinum rule “The golden rule of customer service is, ‘Treat others how you want to be treated,’” Tran noted. “However, the platinum rule is, ‘Treat others the way they want to be treated! ‘ As long as we’re kind and understand this concept, our customers will return.”
Why is the Platinum Rule important?
The “Platinum Rule” deviates from the “Golden Rule” on one important point. Under the “Platinum Rule” we do not assume that our personal needs accurately represent the complex needs of our customer base. Instead, the “Platinum Rule” urges us to treat others the way they want to be treated.
What is the silver rule of Confucianism?
The central question concerns the difference between the “golden rule,” most notably its Christian expression (i.e. do unto others as you would have them do unto you) and the so-called “silver rule,” most famously in its Confucian form (i.e do not do to others what you would not want done to yourself).